Booking and Cancellation Policy

Updated, September 2021

Group Training Membership (In Person & Live Online):

​Payment for your group training membership (unlimited or two per week) will be set up on a direct debit plan, with only a minimum commitment of 6 weeks. Payments will be automatically debited directly from your nominated account every Monday and will not incur additional fees or charges. Your plan will be set to ongoing, unless otherwise requested.

You can suspend (maximum of 8 weeks per calendar year) or cancel your direct debit plan anytime via email after your minimum commitment of 6 weeks. For all suspensions and cancellations we require a minimum of 5 days’ notice for processing.

 

Each person is responsible for attending the number of sessions per week that they have paid on the direct debit plan (unlimited or two per week). Should you miss a session(s), for any reason, the session will be forfeited and no payment reimbursement will be granted.

If a session(s) are missed due to an injury or emergency an alternative arrangement can be agreed with Melissa.

8 Week Healthier You Challenge:

Once you have signed up and paid the $80 challenge (upfront - once off payment), you will then receive a welcome email including details of the direct debit payment plan for your $44 unlimited group training (per week - total of 8 debits, commencing on 11th October 2021) which you will need to approve upon receipt. Payments will be automatically debited directly from your nominated account every Monday and will not incur additional fees or charges.

 

You cannot suspend or cancel the direct debit over the 8 week challenge period (11th October to 5th December 2021). 

Payment for the challenge and group training is non-refundable and non-transferable.

Each person is responsible for attending the number of group training sessions per week that they have paid on the direct debit plan (unlimited). Should you miss a session(s), for any reason, the session will be forfeited and no payment reimbursement will be granted.​

If a session(s) are missed due to an injury or emergency an alternative arrangement can be agreed with Melissa.

Personal Training Plans:

Payment for your personal training sessions will be set up on a direct debit plan, with only a minimum commitment of 6 weeks. Payments will be automatically debited directly from your nominated account and will not incur additional fees or charges. Your plan will be set to ongoing, unless otherwise requested.

You can suspend (maximum of 8 weeks per calendar year) or cancel your direct debit plan anytime via email after your minimum commitment of 6 weeks. For all suspensions and cancellations we require a minimum of 5 days’ notice for processing.

 

If you need to cancel or reschedule a session, please notify Melissa via phone call or text 24 hours prior to the session time, failure to do so will result in the client forfeiting the session and no payment reimbursement will be granted.

Rescheduled sessions (with more than 24 hours notice) needs to be booked and attended within 14 days or the session will be forfeited and no payment reimbursement will be granted.

If session(s) are missed due to an injury or emergency an alternative arrangement can be agreed with Melissa.

Personal Training, Group Training and Yoga In The Park Casual Sessions:

If you need to cancel or reschedule a session, please notify Melissa via phone call or text 24 hours prior to the session time, failure to do so will result in the client forfeiting the session and no payment reimbursement will be granted.

Rescheduled sessions (with more than 24 hours notice) needs to be booked and attended within 14 days or the session will be forfeited and no payment reimbursement will be granted.

If session(s) are missed due to an injury or emergency an alternative arrangement can be agreed with Melissa.

Melissa Fitness reserves the right to reschedule booked sessions due to any unforeseen circumstances, you will be notified via phone call or text if this is to occur.

Melissa Fitness does not provide refunds.