Booking and Cancellation Policy
Updated, August 2020
Group Training Membership (In Person & Live Online) Direct Debit Plan:
Each person is responsible for attending the number of sessions per week that they have paid on the direct debit plan (unlimited or two per week). Should you miss a session(s), for any reason, the session will be forfeited and no payment reimbursement will be granted.
If a session(s) are missed due to an injury or emergency an alternative arrangement can be agreed with Melissa.
You can suspend (maximum of 8 weeks per calendar year) or cancel your DDP anytime via email after your minimum commitment of 6 weeks. For all suspensions and cancellations, we require a minimum of 5 days’ notice for processing.
Personal Training Casual, Direct Debit Plans and Group Training Casual Sessions:
If you need to cancel or reschedule a session, please notify Melissa via phone call or text 24 hours prior to the session time, failure to do so will result in the client forfeiting the session and no payment reimbursement will be granted.
Rescheduled sessions (with more than 24 hours notice) needs to be booked and attended within 14 days or the session will be forfeited and no payment reimbursement will be granted.
If session(s) are missed due to an injury or emergency an alternative arrangement can be agreed with Melissa.
Melissa Fitness reserves the right to reschedule booked sessions due to any unforeseen circumstances, you will be notified via phone call or text if this is to occur.
Melissa Fitness does not provide refunds.